Privacy Policy

Last updated: 15 June 2023

This Privacy Policy ("Policy") describes how PT Feedloop Global Technology ("Feedloop", "we," "us," or "our") collects, uses, shares, and protects personal information when you use our product, Feedloop AI ("Product"). This Policy applies to the Product and its associated website, APIs, plugins, and other related services (collectively referred to as the "Service").

By accessing or using the Service, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, please do not use the Service.

By accessing or using the Service, you acknowledge that you have read and understood this Policy. If you do not agree with the terms of this Policy, please do not use the Service.

1.Collection of Personal Information

1.1Information You Provide. When you use the Service, we may collect personal information that you voluntarily provide, including but not limited to:

a. contact information, such as your name, email address, and phone number;

b.user-generated content, such as messages, requests, or other interactions with the Service;

c.account information, such as usernames, passwords, and authentication tokens; and/or

d.contextual data, such as shopping cart contents or other user-specific information.


Information Automatically Collected. When you access or use the Service, we may automatically collect certain information, including:

a.device information, such as your IP address, browser type, operating system, and device identifiers;

b.usage data, such as the pages you visit, the features you use, and the actions you take within the Service; and/or

c.log data, such as server logs and error reports.


Third-Party Information. We may receive personal information about you from third parties when you use the Service in conjunction with other systems, platforms, or plugins.

2.Use of Personal Information

2.1We use the personal information we collect to:

a.provide and maintain the Service;

b.improve and customize the Service's functionality and user experience;

c.respond to your inquiries, requests, or customer support needs;

d.send you administrative and service-related communications;

e.send you promotional or marketing communications (if you have opted in to receive them);

f.detect, investigate, and prevent fraudulent or unauthorized activities; and/or

g.comply with legal obligations and enforce our rights.


We will not use your personal information for purposes other than those outlined in this Policy unless we have obtained your consent or are required or authorized by law to do so.

3.Sharing of Personal Information


We may share your personal information with the following parties, in compliance with applicable laws and regulations:


Affiliates and subsidiaries. We may share your information with our affiliated companies and subsidiaries for the purposes outlined in this Policy.


Service providers. We may engage trusted third-party service providers to assist us in operating, maintaining, and enhancing the Service. These providers may have access to your personal information solely for the purposes of performing services on our behalf.


Business partners We may share your information with trusted business partners who collaborate with us to offer integrated services or provide you with additional functionalities..


Legal requirements. We may disclose your personal information if required to do so by law, court order, or governmental authority.


Safety and security. We may share your personal information when we believe it is necessary to protect the safety, rights, or property of Feedloop, its users, or the public.

4.Data Retention


We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law.


We may retain and use aggregated and anonymized data for statistical and analytical purposes, which will not identify you personally.



We employ industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.


It is your responsibility to ensure the confidentiality of your account information, including usernames and passwords. Please notify us immediately if you become aware of any unauthorized use of your account.

6.International Data Transfers


Your personal information may be stored and processed in any country where we or our service providers have facilities or servers. By using the Service, you consent to the transfer of your personal information to countries outside your country of residence, including countries that may have different data protection laws.


If we transfer personal information from the European Economic Area (EEA) or other jurisdictions with specific data protection laws, we will implement appropriate safeguards to protect the privacy and security of your personal information.

7.Your Rights and Choices


You have certain rights regarding your personal information, subject to applicable laws and regulations. These rights may include the right to access, correct, update, or delete your personal information.


You may also have the right to object to or restrict certain types of processing or request the portability of your personal information.


To exercise your rights or make any requests regarding your personal information, please contact us using the contact information provided at the end of this Policy. We will respond to your request in accordance with applicable laws.

8.Your Rights and Choices

The Service may contain links to third-party websites, services, or applications that are not owned or controlled by Feedloop. This Policy does not apply to those third-party platforms. We encourage you to review the privacy policies of those third parties before providing any personal information.

9.Changes to this Policy


We may update this Policy from time to time to reflect changes in our privacy practices or legal requirements. We will notify you of any material changes by posting the updated Policy on the Service or by other means as required by law.


We encourage you to review this Policy periodically for any updates. Your continued use of the Service after the effective date of the revised Policy constitutes your acceptance of the changes.

10.Contact Us

If you have any questions, concerns, or requests regarding this Policy or our privacy practices, please contact us at:


PT Feedloop Global Technology
Jl. Karang Tinggal No. 31, Cipedes
Sukajadi, Bandung City 
West Java 40162, Indonesia